Terms of use

1. Acceptance of terms

By accessing or using the Klikteren platform - via the website or the mobile app (together the "Service") - you fully agree to be bound by these Terms of Use ("Terms") and the Privacy Policy. Acceptance explicitly includes, without limitation: creating an account, signing in (including via Google or Apple), creating or confirming a booking, and any other use of the Service. If you are using the Service on behalf of an organisation (e.g. as a venue owner or staff member), you represent that you have authority to bind that organisation. If you do not agree to these Terms in their entirety, you must not access or use the Service. Your continued use of the Service after any change to the Terms constitutes acceptance of the revised Terms.

2. Description of the service / intermediary role

Klikteren is an online platform that connects players with venue owners or operators ("Venue Owners") who offer sports courts ("Venues"). The Service consists of two parts: (i) a mobile app used by players to search and book courts and to play socially with other players, and (ii) a website that primarily serves as a dashboard for Venue Owners and their staff to manage courts, calendars, photos, recurring bookings, reports and settings (owners may use the same account to sign in to the app and book as players). We act solely as an intermediary: we do not own, operate or control any Venue. The contract for the use of a court is formed directly between you and the relevant Venue Owner; Klikteren is not a party to that contract. We do not collect, process or receive any payment for court or venue use. Payment for booked slots is made exclusively on site at the venue, directly between you and the Venue Owner. We do not guarantee the accuracy of venue information, availability or pricing; all of that remains the sole responsibility of the Venue Owner.

3. User accounts and roles

The platform supports several account types: (a) Player - regular users who use the mobile app to book courts; registration is available only through the app. (b) Venue Owner - a legal or natural person who manages one or more Venues through the owner dashboard on the website; owner accounts are set up with our coordination. (c) Staff - team members an owner invites to manage the venue's calendar with limited permissions. You must provide true, accurate, current and complete information when registering and keep this information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account, and you must notify us immediately of any unauthorised use. You must be at least 16 years of age (or the age of legal capacity in your jurisdiction) to use the Service independently; minors require parental or guardian consent. A person may hold only one active account. We reserve the right to refuse service, suspend or terminate accounts, or cancel bookings at our discretion, including for breach of these Terms.

4. Bookings, cancellation and conduct

Bookings are subject to the Venue Owner's rules, cancellation policy and any additional terms displayed at the time of booking. A single booking in the app can be 1, 2 or 3 consecutive hours; owners may create recurring bookings through their dashboard. The creator of a booking may invite other players as co-players - the person who creates the booking is responsible for the slot and any applicable sanctions, even where other players are added as participants. Player cancellations are allowed up to 3 hours before the slot starts; a maximum of 5 cancellations per 24 hours is allowed per account. Owners and staff may cancel a booking at any time with an explanation (e.g. when the venue is closed). To protect other players and venues, we operate a warning and penalty-point system: no-shows, repeated late cancellations or other misuse may result in penalty points being added to your account, temporary booking restrictions or account suspension. Payment for your booking is due exclusively at the venue, on site, to the Venue Owner or their staff. Klikteren does not charge you for court time, does not collect or process any payment for bookings, and is not responsible for pricing, payment methods, invoices or refunds. Any payment obligation is solely between you and the Venue Owner. We are not liable for the Venue Owner's failure to provide the service or for any payment dispute between you and the Venue Owner.

5. Prohibited use

You may not use the Service: (a) for any illegal purpose or in violation of any law; (b) to harm, abuse, harass or defraud any person or entity; (c) to resell, redistribute or commercially exploit the Service or any data obtained through it without our written consent; (d) to scrape, crawl or use automated means to access the Service except as we expressly permit; (e) to circumvent any access controls, security or usage limits; (f) to impersonate any person or entity or misrepresent your affiliation. We may suspend or terminate your access immediately, without prior notice, for any breach of this section.

6. Intellectual property

The Service, including but not limited to the Klikteren name, logo, design, text, graphics and software, is owned by Klikteren or its licensors and is protected by copyright, trademark and other intellectual property laws. You may not copy, modify, distribute or create derivative works without our prior written consent. You retain ownership of content you submit (e.g. reviews, messages); by submitting it you grant us a non-exclusive, worldwide, royalty-free licence to use, store, display and process that content as necessary to operate and improve the Service.

7. Disclaimers

The Service is provided "as is" and "as available". We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or free of harmful components. We do not guarantee the quality, safety or legality of any Venue or the conduct of Venue Owners or other users. We are not responsible for any payment, pricing or financial arrangement between you and a Venue Owner; payment is exclusively on site at the venue. Your use of any Venue is at your own risk.

8. Limitation of liability

To the maximum extent permitted by applicable law, Klikteren and its affiliates, directors, employees and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages (including loss of profits, data or goodwill), whether in contract, tort (including negligence), strict liability or otherwise, arising from or related to your use of or inability to use the Service or any Venue, even if we have been advised of the possibility of such damages. We are not liable for any payment dispute, price dispute, non-payment or default between you and a Venue Owner, or for any claim arising from payment or the lack of payment for a booking; such matters are solely between you and the Venue Owner. You do not pay Klikteren for court or venue bookings; our total aggregate liability for any claims arising out of or related to these Terms or the Service shall not exceed one hundred euros (100 EUR) or the amount you have paid to Klikteren in the twelve (12) months preceding the claim (if any), whichever is greater. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions our liability shall be limited to the fullest extent permitted by law.

9. Indemnification

You agree to indemnify, defend and hold harmless Klikteren and its affiliates, officers, directors, employees and agents from and against any and all claims, damages, losses, costs and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any law or the rights of a third party; (d) any content you submit; or (e) any dispute between you and a Venue Owner or another user. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, at your expense.

10. Termination

We may suspend or terminate your account and access to the Service at any time, with or without cause or notice, including for breach of these Terms. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive (including limitations of liability, indemnity, governing law and dispute resolution) shall survive termination. You may stop using the Service at any time. You can initiate account deletion yourself from the profile in the mobile app; we then delete your profile and profile picture, except for data we are required to retain by law (e.g. accounting and tax obligations) or that we need to retain to protect our legal rights.

11. Changes to the terms

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on the Service and, where required by law or where we deem it appropriate, by email or other reasonable means. The "Last updated" date at the top will be revised. Your continued use of the Service after the effective date of the changes constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Service.

12. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Serbia, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved by good-faith negotiation. If the dispute cannot be resolved within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts in the Republic of Serbia. If you are a consumer, you may also have rights under the mandatory consumer protection laws of your country of residence.

13. Contact

For any questions regarding these Terms of Use, please contact us at the email address provided on the Contact page. We will endeavour to respond within a reasonable time.